Alternative conflict resolution styles such as mediation can prove very useful in many different situations and can be applied to the context of universities. It can enable to prevent and anticipate tensions, to identify underlying conflicts, to clear up misunterstandings while maintaining the relationship, to improve communication, to collaborate in order to identify common interests beyond individual views, to improve efficiency across the institution… This program will enable participants to acquire the fundamental principles of mediation , to evaluate when to use it or not, the role and specificities of internal and external mediators, the specificities of preventive and “curative” mediation, how to convince parties to resort to mediation, empathic listening techniques and empathy, mechanisms of conflicts, competitive and collaborative negotiation, tools and steps of mediation…

Loïc ROCHE

Program Coordinator

T: +33 (0) 1 44 39 52 26

M: loic.roche@bureau.fiuc.org